Adorn Emporium - Free Delivery for every order above $200 (CAD)
At Adorn Emporiums, we strive to ensure your complete satisfaction with your purchases. This Refund and Return Policy outlines our procedures for returns and refunds.
Please read this policy carefully before making a purchase. By placing an order on [www.adornemporiums.com](https://www.adornemporiums.com), you agree to the terms outlined below.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:. The item must be unused, undamaged, and in its original packaging.
The return request must be initiated within [Number] days of the delivery date. You must provide a valid proof of purchase (order number, receipt). The item must not fall under the “Non-Returnable Items” category (see section 4).
Return Process:
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at support@adornemporiums.com with your order number, the reason for the return, and any supporting photos if the item is damaged or defective.
- Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and return instructions if your return is approved.
- Packaging & Shipping: Carefully package the item in its original packaging (or suitable packaging to prevent damage during transit). Include the RA number on the package. You are responsible for the return shipping costs unless the item is damaged or defective upon arrival.
- Ship to Address: Ship the package to the return address provided by our customer support team.
- Inspection & Processing: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
- Refund or Exchange: Upon successful inspection, we will process your refund or exchange according to your preference and our policy.
Non-Returnable Items:
The following items are not eligible for return:
- Items that are damaged due to misuse or negligence.
- Items returned without the original packaging or accessories.
- Any item returned past the allowed return timeframe.
Refunds:
Refunds will be issued to the original payment method used for the purchase.
Refunds will include the purchase price of the returned item, excluding any original shipping costs, unless the return is due to our error.
Refund processing time may vary depending on your payment provider. Please allow [Number] business days for the refund to appear in your account.
Exchanges:
Exchanges are subject to product availability. If the desired exchange item is unavailable, a refund will be issued.
You may be responsible for any price differences between the original item and the exchange item. You will be responsible for the shipping costs of the new exchanged item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at support@adornemporiums.com with photographic evidence.
We will arrange for a replacement or refund, including any return shipping costs, upon verification of the damage or defect. Please keep all original packaging in case the shipping company needs to inspect the package.
Return Shipping Costs:
You are responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item).
We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.
Policy Changes:
We reserve the right to modify this Refund and Return Policy at any time without prior notice.
Any changes will be posted on this page, and your continued use of the Website after any changes constitutes your acceptance of the updated policy.
Contact Us:
If you have any questions or concerns about this Refund and Return Policy, please contact us at:
Email: support@adornemporiums.com